Refund Policy — Nooraé
Policies

Refund &
Returns

Last updated · June 2026

Every order is carefully inspected and packed before dispatch to ensure it reaches you in perfect condition.

We take great care in curating and packing every order. Returns and replacements are accepted only in the following cases:

  • You receive a damaged product
  • You receive an incorrect product

Requests raised for any other reason will not be accepted. Please review size guides and product details carefully before placing your order.

An unboxing video is required for all damage or incorrect item claims. This protects you as much as it protects us.

🎥  Your video must:
  • Begin before opening the package
  • Clearly show the sealed parcel
  • Be recorded without cuts, edits, or pauses
  • Clearly display the damage or issue

Claims without a valid unboxing video cannot be processed under any circumstances.

We do not accept returns or exchanges for:

  • Incorrect size selected by the customer
  • Change of mind or personal preference
  • Colour variations due to screen settings
  • Items worn, washed, altered, or damaged after delivery

Contact us within 48 hours of delivery via WhatsApp or Email with the following:

  • Your Order Number
  • Clear photos of the product
  • Your continuous unboxing video
  • A brief description of the issue

Requests submitted after 48 hours of delivery may not be eligible for review.

1
Submit Your Request Contact us via WhatsApp or Email within 48 hours with all required documents.
2
Review & Verification Our team reviews your video and photos within 1–2 business days.
3
Replacement Dispatched Once approved, your replacement ships at no additional cost.
4
If Unavailable We will offer a refund or store credit if a replacement is not available.

Refunds are issued only when a replacement is unavailable and the return has been approved after verification.

  • Refund goes to your original payment method
  • Processing time: 5–7 business days after approval

Orders can only be cancelled before they are shipped.

Once dispatched, cancellations are not possible. Please double-check your order before confirming.

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