We only accept return or replacement requests if:

• You receive a damaged product.
• You receive an incorrect product.

Requests for any other reason will not be accepted.

To process any replacement or refund request, a continuous unboxing video is mandatory. The video must:

• Begin before opening the package.
• Clearly show the sealed parcel.
• Continue without cuts, edits, or pauses.
• Clearly display the issue or damage.

Claims submitted without a valid unboxing video cannot be processed.

We do not accept returns or exchanges for:

• Incorrect size selected by the customer.
• Change of mind.
• Personal preference.
• Colour variations due to screen settings.
• Products that have been worn, washed, altered, or damaged after delivery.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Please include:

• Order Number
• Clear photos of the product
• A continuous unboxing video
• A brief description of the issue

Requests submitted after 48 hours may not be eligible for review.

Once your request is reviewed and approved, we will arrange a replacement at no additional cost. If a replacement is unavailable, we may offer an appropriate refund or store credit at our discretion.

Refunds are issued only when:

• A replacement cannot be provided.
• The return request has been approved after verification.

Approved refunds will be processed to the original payment method within 5–7 business days after approval.

Orders can only be cancelled before they are shipped. Once an order has been dispatched, cancellations are not possible.